These Terms and Conditions govern access to and use of the website https://paxhoteles.com (hereinafter, the “Website”), as well as the information and bookings of accommodation and tourist services offered by VILEAL S.L. and the rest of the entities of the PAX HOTELES group. The applicable Spanish legislation in force will apply, including:
VILEAL, S.L. is the entity that owns the Website and acts as the central entity of the PAX HOTELES group. The PAX HOTELES group is made up of the following companies:
Hereinafter, VILEAL, S.L. and, where applicable, the rest of the entities of the PAX HOTELES group, shall be jointly referred to as THE PROVIDER.
The USER’s personal data may be communicated to the corresponding hotel, which will act as an independent data controller for the management of the booking and provision of services.
VILEAL S.L. also acts as joint controller of the processing together with the group’s entities solely for the management of bookings, customer service and the provision of hotel services. Each entity will be an independent controller of the processing of data related to its service.
In order to contract the services offered through the Website, the USER declares that they are of legal age (18 years) and have the legal capacity necessary to enter into a contract. Bookings made by minors will be null and void.
4.1 External booking platform
The Website contains links to third-party platforms for booking management. The platform used is https://direct.witbooking.com/chain/pax_agr, owned by WITBOOKING, S.L.
4.2 Conditions of the external platform
By using the booking link, you agree to be redirected to an external website, where the booking services will be governed by the terms and conditions of said platform. THE PROVIDER is not responsible for errors, availability or execution of the booking managed by the external platform.
4.3 Payments
THE PROVIDER does not receive or store card data; it only receives confirmation of the payment made.
The prices applicable to each property are those published on the website and will be expressed in EURO currency. The USER accepts that the economic valuation of some of the services may vary in real time. Prices may change daily as long as the booking is not made.
Any payment made to THE PROVIDER entails the issuance of an invoice under consent (art. 63.3 RD 1/2007) in the name of the registered USER or of the company name that they have provided at the time of placing the order. This invoice will be delivered to the USER when the rental ends and payment for the contracted services is made. If you wish to receive it by email, you must request it through any of the means that THE PROVIDER makes available, informing you that you may revoke that decision at any time.
For any information about the booking, the USER may contact us by email at the address privacidad@paxhoteles.com.
4.4 General aspects of the offer
The details of each booking, such as accommodation and meal plan, are provided to the USER in their respective description on the website.
All sales and deliveries made by THE PROVIDER shall be understood to be subject to these General Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal by THE PROVIDER stipulated herein shall have any effect, except by express written agreement signed by THE PROVIDER; in this case, these particular agreements shall prevail.
Given the continuous technical advances and improvements to the services or accommodation, THE PROVIDER reserves the right to modify their specifications with respect to the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications shall also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.
4.5 Information and consent
Before completing the booking, you must expressly accept the terms of the external platform and provide the necessary personal data. This acceptance constitutes your express consent for the processing of your data by the third party in accordance with Spanish and European data protection regulations.
The user undertakes to:
If any of these terms and conditions is considered illegal, void or for any reason unenforceable, this condition shall be considered severable and shall not affect the validity and enforceability of any of the remaining conditions.
THE PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER does not comply with or follow any of the obligations established in this document or any legal provision, license, regulation, directive, code of practice or applicable usage policies.
When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to THE PROVIDER.
The right of withdrawal shall not apply, as these are accommodation services for purposes other than housing, when the contracts provide for a specific date or period of performance, in accordance with Article 103.l of Royal Legislative Decree 1/2007.
The guarantee of the services offered will respond to the following articles based on Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws:
8.1 Conformity of the services with the contract
1. Unless proven otherwise, the services shall be understood to be in conformity with the contract provided that they meet all the requirements set out below, unless, due to the circumstances of the case, any of them is not applicable:
2. The lack of conformity resulting from a service that is not carried out or provided shall be equated with the lack of conformity of the contract, provided that the responsibility for it lies with THE PROVIDER under its responsibility; on the contrary, when the service not carried out or provided is due to negligence or malpractice by the USER, no fault of THE PROVIDER shall be considered and it shall be deemed in accordance with the terms of the contract.
3. There shall be no liability for lack of conformity that the USER knows of, or could not have been unaware of, at the time of the conclusion of the contract, or that originates from information supplied by the USER.
8.2 Repair and replacement of the accommodation service
1. If the accommodation service is not in conformity with the contract, the USER may choose between demanding its repair or replacement, unless one of these options is impossible or disproportionate. From the moment the USER communicates the chosen option, both parties must abide by it. This decision of the USER is understood without prejudice to the provisions in cases where the repair or replacement fails to bring the service into conformity with the contract.
2. Any form of remedy that imposes costs that, compared with the other form of remedy, are unreasonable shall be considered disproportionate, taking into account the value that the service would have if there were no lack of conformity, the significance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to the USER.
The repair and replacement shall comply with the following rules:
8.3 Price reduction and termination of the contract
The price reduction and termination of the contract shall proceed, at the USER’s choice, when the latter cannot demand the repair or replacement of the service and in cases where these have not been carried out within a reasonable time or without major inconvenience to the USER.
Termination shall not proceed when the lack of conformity is of minor importance.
8.4 Criteria for the price reduction
The price reduction shall be proportional to the difference between the value that the service would have had at the time of delivery had it been in conformity with the contract and the value that the service actually delivered had at the time of delivery.
8.5 Time limits
Unless proven otherwise, delivery is understood to be made on the day indicated in the booking.
The USER must inform of the lack of conformity at the moment they have become aware of it or, at the latest, at the end of the stay.
Unless proven otherwise, it shall be understood that the USER’s communication took place within the established time limit.
THE PROVIDER shall be liable to the USER for any lack of conformity that exists at the time of delivery of the accommodation. It recognises the USER’s right to repair of the service, its replacement, price reduction and termination of the contract.
As regards the booking process, THE PROVIDER only provides access to the external platform and, therefore, assumes no responsibility for possible errors in the booking, cancellations or modifications made through said platform, nor for the processing of the personal data managed on it, nor for the content, availability or quality of the services offered by third parties.
Likewise, THE PROVIDER does not guarantee the permanent availability of the Website, nor is it responsible for damages caused by technical failures, computer viruses or network disconnections that prevent access or the making of bookings.
All the contents of the Website (texts, graphics, photographs, logos, icons, software, graphic design, etc.) are the exclusive property of THE PROVIDER or its licensors and are protected by national and international intellectual and industrial property legislation. The reproduction, distribution, public communication, transformation or any other activity carried out with the contents of the Website without the express written authorisation of THE PROVIDER is expressly prohibited.
The processing of personal data will be carried out in accordance with the General Data Protection Regulation (GDPR) and the Organic Law on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
The purposes of the processing include the management of access to and use of the Website and, if applicable, the sending of information, promotions or newsletters, when consent exists.
The user may exercise the rights of access, rectification, deletion, restriction, portability, objection and withdrawal of consent under the legally established terms. For more information, we recommend consulting the Privacy Policy available on the Website.
The Website uses its own and third-party cookies in order to improve the browsing experience and carry out statistical analysis. The user can consult the complete cookie policy on the Website.
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorised access to the data. To achieve these purposes, the USER accepts that THE PROVIDER obtains data for the purpose of the corresponding authentication of the access controls.
THE PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all the laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder(s).
In the event of a manifest error in the price of a service published on the Website, THE PROVIDER reserves the right to cancel the booking and refund the USER the full amount paid, without the USER being entitled to claim any additional compensation.
THE PROVIDER makes complaint forms available to users at its registered office and at the establishments where the services are provided, in accordance with the regulations in force in the Community of Madrid.
These Terms and Conditions are governed by Spanish legislation. For the resolution of any dispute that may arise from access to or use of the Website, the parties expressly submit to the Courts and Tribunals of the city of Madrid, unless the applicable Law provides for another jurisdiction.
In compliance with Regulation (EU) 2024/3228, the user is informed that they can consult the accredited consumer dispute resolution bodies at the following link: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
THE PROVIDER reserves the right to modify these Terms and Conditions at any time. The modifications will be published on the Website and will apply from the moment of their publication. We recommend that users periodically review this section to stay informed of the changes.
